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FREQUENTLY ASKED QUESTIONS

WHY NOT FREE?

Giving you seamless access to hands-on labs from your device web browser imply costs; a hidden compute capacity being pre-installed for you. We also heavily invest in R&D for high-level content and lab and project materials. Plus common costs: deployment, operations, data storage, maintenance…

WHAT BROWSERS?

Recent versions of Chrome, Firefox, IE…

PAYMENT METHODS?

We partner with third-party payment processors so that acceptable methods include common debit / credit cards or payment account registered with one of those providers. Please feel free to email us if you still need help.

BULK PURCHASE, GROUP ORDER?

Possible; please feel free to email us.

REFUND?

Yes if sound reason; please feel free to email us.

CERTIFICATES, DIPLOMA, DEGREES, CREDITS, CREDENTIALS?

For Master’s. Only on demand for our programs (not for labs); upon your request before starting target program. Will need government-issued ID with photo. Additional validation exams might be required. Please feel free to email the specific program team and / or email-us!

OTHER QUESTIONS?

Please feel free to email us.



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