Help
FREQUENTLY ASKED QUESTIONS
WHY NOT FREE?
Giving you seamless access to hands-on labs from your device web browser imply costs; a hidden compute capacity being pre-installed for you. We also heavily invest in R&D for high-level content and lab materials. Plus common costs: deployment, operations, data storage, maintenance…
WHAT BROWSERS?
Recent versions of Firefox, Chrome, Safari…
PAYMENT METHODS?
We do not save your payment data. We partner with third-party payment processors so that acceptable methods include common debit / credit cards or payment account registered with one of those providers. Please feel free to email us if you still need help.
BULK PURCHASE, GROUP ORDER?
Possible; please feel free to email us.
REFUND?
Yes if sound reason; please feel free to email us.
CERTIFICATES, DIPLOMA, DEGREES, CREDITS, CREDENTIALS?
On demand only. You must ask before starting target program. Will need government-issued ID with photo. Additional validation exam work might be required. Please feel free to email the specific program team and / or email-us!
OTHER QUESTIONS?